Returns & Refunds

At Extreme Deals Of The Day, we strive to provide you with the best shopping experience possible. We understand that sometimes you may change your mind or encounter issues with your purchase. Therefore, we offer a 14-day return policy to ensure your satisfaction.

Return/Refund Request Window: Our refund and returns policy lasts 14 business days from the day your order is delivered and confirmed by the delivery service.

If 14 business days have passed since your delivery date, unfortunately, we can’t offer you a refund.

Important: Return and refund requests are considered submitted on the date and time we receive your request (for example, by email), not the date we respond.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There may be a 35% restocking fee on certain products returned when applicable. Extreme Deals Of The Day has the right to update this Return Policy and it will be published on https://extremedealsoftheday.com/returns-refunds-policy/.

Please make sure to read thoroughly and keep yourself updated on how and what to expect when returning an item. Return and refund applications must be filed within 14 business days of the delivery date confirmed at your door. Extreme Deals Of The Day will not support any order cancellation or refunds before shipping confirmation.

We don’t accept non-defective remorse returns. If Extreme Deals Of The Day accepts an after-sale request under the reason type of “non-defective remorse returns” and requires a “restocking and repacking fee,” under Extreme Deals Of The Day policy restrictions, the total “restocking and repacking fee” deducted shall not exceed 35% of the order total price.

If Extreme Deals Of The Day cannot fulfill the order within the indicated processing time, the customer can request to cancel and refund their order.

In cases of damaged goods, Extreme Deals Of The Day will provide a prepaid return label within 10 business days of the buyer’s refund request, refunding the buyer upon the return’s transit confirmation.

Customers must provide evidence for after-sales requests within the stipulated 14-business-day policy period. The determination of compelling evidence rests with Extreme Deals Of The Day. Various circumstances are subject to these outlined principles.

Supplier Fulfillment Note: Some products may be fulfilled by third-party suppliers. Where applicable, certain returns, replacements, and refunds may be subject to supplier eligibility requirements (for example, product condition, category restrictions, or verification requirements). We will always work to help you through the process based on the details of your order.

You have the right to request a refund for your order after the product has been delivered. Processing and handling time are business days Mon-Fri; weekends and holidays do not count toward handling time before out-for-delivery.

At Extreme Deals Of The Day, we aim to ensure a seamless refund experience for both unshipped and shipped orders.

For Unshipped Orders: You must request a return or refund after the product has been delivered. Extreme Deals Of The Day will not automatically refund your order. You must contact refunds@extremedealsoftheday.com to request your guaranteed 14-day return.

After Processing Time Has Passed: You will have to wait for the product to be delivered and contact refunds@extremedealsoftheday.com to request your 14-day refund request.

Important: Even if your order is still within the stated processing time, your refund request must be processed after delivery.

However, Extreme Deals Of The Day does offer the convenience of same-day cancellation, allowing customers to quickly change their minds without any hassle.

For Shipped Orders:

After the Order Has Shipped: If a return or refund request is made after your order has shipped, Extreme Deals Of The Day has up to 14 business days to process your request upon delivery, subject to verification requirements where applicable.

With this streamlined process, we ensure that refunds are handled quickly and efficiently, giving you peace of mind whether your order is on its way or still being processed.

It may take up to 30 days to process the full refund, and it could be less depending on the circumstances and financial institution processing times.

Should the package you purchased be returned during transit for any reason, and a refund is requested by the customer, Extreme Deals Of The Day commits to processing the refund within 10 business days from the date of the refund request.

In a similar scenario, if the customer opts for redelivery, Extreme Deals Of The Day will initiate the redelivery process within 7 business days of the request date.

If you do happen to receive damaged merchandise or items broken during transit for any reason and have proof from the logistics provider that the order was destroyed, please provide all proof such as emails and pictures and apply for a refund.

You must have compelling evidence, such as pictures and videos, to start the process of the merchandise being returned. No screenshots allowed.

Extreme Deals Of The Day will refund the order within 7 business days of the customer’s refund request, or offer redelivery within 14 business days of the request, as applicable. The damaged merchandise must be returned before any refund will be issued.

The return information will be provided after the return or refund request has been submitted by the customer.

If the customer puts the wrong information on an order, you have 1 day to request a correction by contacting refunds@extremedealsoftheday.com.

Please note that receipt information correction or order cancellation is not guaranteed for a refund. Extreme Deals Of The Day asks you the customer to “PLEASE MAKE SURE ALL DELIVERY INFORMATION IS CORRECT UPON PURCHASE!”

If the order has already been shipped out, it is the customer’s responsibility to track their order and attempt to correct their mistake by contacting the logistics company.

If the goods have been delivered to the wrong receipt, the customer can make attempts to try and recover the products at their own expense.

If the merchandise is returned in good condition, Extreme Deals Of The Day shall refund the order within 7 business days of receiving the goods (as buyer’s refund request), or begin redelivery within 7 business days of receiving the goods.

Please note the customer will additionally be in charge of paying the re-delivery fee.

If the order cannot be corrected or returned, the customer will bear their losses.

If the customer detects any problem upon delivery (damaged package, missing or wrong goods, significantly not as described, or other quality problems), the customer will need to provide valid proof (photos/videos of goods received that show the problem clearly) before the refund or redelivery request will be processed.

After the customer files the request, Extreme Deals Of The Day will check the proof and give a response within 7 business days.

If the proof supplied does not show the problem clearly, the proof will be deemed invalid, and Extreme Deals Of The Day has the right to reject the customer refund request.

(NOTE: PLEASE MAKE SURE PICTURES/VIDEOS ARE CLEAR AND POINT OUT THE DEFECTS OR QUALITY PROBLEM)

If the customer's proof shows the problem clearly after it’s verified and checked, the proof checking time shall not exceed 7 business days. If the goods need to be returned to receive a refund, the customer will be provided with a prepaid return label within 7 business days of proof approval.

Once confirmed it’s in transit and has been received at the return location specified on the prepaid return label, the refund will be issued.

If proof is valid and the customer requests redelivery, redelivery shall take place within 7 business days of proof approval, where available.

Please Note: Extreme Deals Of The Day has the right to refund your order if redelivery merchandise has no stock, or if customers would like to reorder when merchandise is restocked.

6.1 Invalid tracking information

If the customer's tracking number is found to be incorrect by Extreme Deals Of The Day, the customer can expect to receive the correct tracking number within 4 business days, or a refund for the order will be issued by Extreme Deals Of The Day.

6.2 Untimely Tracking Info Updates

If the tracking information on the logistics website remains unchanged for over 7 business days after the label was created, the customer is eligible to request a refund. Extreme Deals Of The Day needs 7 business days to completely process the customer's refund request.

6.3 Too-Long Shipping Period

In the event that the time it takes for shipping surpasses the estimated delivery time by a minimum of 10 days and Extreme Deals Of The Day fails to provide any legitimate tracking information updates, the customer has the option to request a reimbursement/refund.

If the transit time exceeds the estimated delivery time by 10 days or more and Extreme Deals Of The Day fails to provide any valid updated tracking information, the customer may request a refund.

At the customer's request, Extreme Deals Of The Day will handle refunds and order processing within a 7-day timeframe, Monday through Friday.

Note: The following clause is not enforceable during periods of exceptional circumstances, including but not limited to holidays, pandemics (such as COVID-19), unusual weather conditions, or other unforeseen events.

In the event of encountering holidays, COVID-19, irregular weather, or any other unusual circumstances, the buyer should reach out to refunds@extremedealsoftheday.com to address any issues related to merchandise or logistics.

Extreme Deals Of The Day strives to promptly aid customers in these unique situations.

Once Extreme Deals Of The Day has been informed, anticipate receiving a resolution regarding these matters within a maximum of two weeks.